Future Opening: Service Manager
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
- Vision insurance
Job Description:
The Service Manager at Oasis Powersports will be responsible for overseeing all aspects of the service department, ensuring that we deliver top-notch service to our customers. This role requires a strong leader with a deep understanding of motorcycle maintenance and repair, excellent customer service skills, and the ability to manage and motivate a team of service technicians.
Key Responsibilities:
- Oversee the daily operations of the service department, ensuring efficiency and high-quality service.
- Manage and mentor a team of service technicians, providing training and support as needed.
- Schedule and coordinate service appointments, ensuring timely and accurate completion of work.
- Communicate with customers to understand their service needs, provide estimates, and keep them informed about the status of their repairs.
- Maintain a clean, organized, and safe service area.
- Monitor and manage department performance metrics, including productivity, profitability, and customer satisfaction.
- Ensure compliance with company policies and procedures, as well as industry regulations and standards.
- Order and maintain inventory of parts and supplies necessary for the service department.
- Handle customer complaints and resolve issues in a professional and timely manner.
Qualifications:
- High school diploma or equivalent; technical or vocational training in motorcycle repair preferred.
- Previous experience in a service manager role, preferably within the motorcycle or automotive industry.
- Extensive knowledge of powersports and related service procedures.
- Strong leadership and team management skills.
- Excellent communication and customer service abilities.
- Proficiency with service management software and basic computer applications.
- Ability to work flexible hours, including weekends and holidays.
- Valid motorcycle license preferred.
Benefits:
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- Employee discount on parts, service, and merchandise.
- Paid time off and holiday pay.
- Opportunities for ongoing training and professional development.
- Supportive and passionate work environment.
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their experience and qualifications.
Become a part of the Oasis Powersports family and help us continue to provide unparalleled service to our customers. We look forward to meeting you!
Oasis Powersports is an equal opportunity employer.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
At Oasis Powersports, our business is powered by a passion for the open trail, the highway, and life on the water. Operating from our 5-acre indoor showroom at the Oasis complex on DeYoung Street in Marion, Illinois, we provide an active, supportive work environment where your skills are valued and long-term career growth is encouraged.
We offer competitive compensation, comprehensive benefits, and hands-on training across machine sales, parts and rigging, and certified service operations. Whether you are an experienced professional or looking to launch a rewarding powersports career, we invite you to build your future with our team.
Explore our active job openings and submit your application to join our crew today.
(if you already have a resume on Indeed)
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